Whenever possible, NutriGrass try to ship your order as one complete shipment.
However, if any item(s) are back-ordered by manufacturers, we will ship
the available item(s) of your order immediately. We will notify you by
e-mail and ship the back-ordered item(s) as soon as they become
available with no additional shipping charges.
the Holiday seasons, the shipping time may take a little longer than
usual as sales and shipping volume increase more than our forecasted. Therefore,
place your order as early as possible, especially for those Holiday
::: Order Confirmation and Delivery
In addition to the confirmation presented to you right after you place
your order online, we will send you e-mails, usually within 48 hours*, to
update your order and the shipping status.
Please verify your PayPal account and/or provide a confirmed address,
otherwise, your order maybe delayed.
equipped our site with PayPal's Secure Sockets Layer protocol (SSL) with
an encryption key length of 128-bits (the highest level commercially
available), which automatically encrypts your confidential information
in transit from your computer to ours to prevent unauthorized people
from seeing the data. And before you're going in to the data sensitive
area, our server will automatically check whether you're using a secure
browser - one that uses SSL 3.0 or higher.
Taking these steps will lessen the likelihood of an unauthorized person
intercepting your credit card number and will make your Internet
shopping experience safe and satisfying.
NutriGrass.com cares about
our consumers who visit our site, whether placing an order or just wishing to obtain up-to-date health information.
Any information given to us is used only to process your order, answer
any questions, or improve your shopping experience. We will never give
the information to any third party.
will try our best to provide you a friendly and easy way of online shopping. However, error does occur from time to time.
Hence, our customers may change or cancel any order if the order is not processed or shipped yet to get a full refund, so make sure to notify us ASAP.
14 day period for exchanging, and you will get a full credit refund for the the merchandise when the merchandise is returned and received in resellable condition.
- The Postal Service won't redeliver the new exchanged item without charging new s/h fee. Hence, cusomer will have to pay the new S/H for shipping the exchanged order.
pay the return shipping cost if the return is a result of our error (you received an incorrect
- If an item must be returned, and if the error is not a result of our error, and in order to lower our overhead expense to benifit all of our customers, there'll be a 15% restocking fee for all returned items. And all returned products must be in good and in re-sellable conditions.
- Please contact us before sending the merchandise
- ::: Damage
inspects all items when packing and make sure they are in perfect
condition when leaving our shipping dock.
to the nature of the policy of the Postal Service, "payment for
damage and missing contents is made
to the addressee", and in order to lower the cost of our overhead expense to benifit all of our customers,
we will provide all necessary
documents to our customers to facilitate such claim with the
postal service or the local postal service of the addressee.
maintenance time for our payment system is usually from 12:00am to
3:00am Pacific Time. Hence, you may experience slow down or unable
to place order during this time.