Back Order, Confirmation, Privacy and Return Policy

　::: Back Orders

Whenever possible, NutriGrass try to ship your order as one complete shipment. However, if any item(s) are back-ordered by manufacturers, we will ship the available item(s) of your order immediately. We will notify you by e-mail and ship the back-ordered item(s) as soon as they become available with no additional shipping charges.

During the Holiday seasons, the shipping time may take a little longer than usual as sales and shipping volume increase more than our forecasted. Therefore, place your order as early as possible, especially for those Holiday Special Offers.

::: Order Confirmation and Delivery

In addition to the confirmation presented to you right after you place your order online, we will send you e-mails, usually within 48 hours*, to update your order and the shipping status.

* Please verify your PayPal account and/or provide a confirmed address, otherwise, your order maybe delayed.

::: Credit Card Security

NutriGrass.com has equipped our site with PayPal's Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available), which automatically encrypts your confidential information in transit from your computer to ours to prevent unauthorized people from seeing the data. And before you're going in to the data sensitive area, our server will automatically check whether you're using a secure browser - one that uses SSL 3.0 or higher.

Taking these steps will lessen the likelihood of an unauthorized person intercepting your credit card number and will make your Internet shopping experience safe and satisfying.

::: Privacy

NutriGrass.com cares about our consumers who visit our site, whether placing an order or just wishing to obtain up-to-date health information. Any information given to us is used only to process your order, answer any questions, or improve your shopping experience. We will never give the information to any third party.

::: Return Policy

NutriGrass.com will try our best to provide you a friendly and easy way of online shopping. However, error does occur from time to time. 

Hence, our customers may change or cancel any order if the order is not processed or shipped yet to get a full refund, so make sure to notify us ASAP.

14 day period for exchanging, and you will get a full credit refund for the the merchandise when the merchandise is returned and received in resellable condition. 

The Postal Service won't redeliver the new exchanged item without charging new s/h fee. Hence, cusomer will have to pay the new S/H for shipping the exchanged order.

We'll pay the return shipping cost if the return is a result of our error (you received an incorrect item, etc.).

If an item must be returned, and if the error is not a result of our error, and in order to lower our overhead expense to benifit all of our customers, there'll be a 15% restocking fee for all returned items. And all returned products must be in good and in re-sellable conditions. 

Please contact us before sending the merchandise back.

　

::: Damage during transit

NutriGrass.com inspects all items when packing and make sure they are in perfect condition when leaving our shipping dock. 

Due to the nature of the policy of the Postal Service, "payment for damage and missing contents is made to the addressee", and in order to lower the cost of our overhead expense to benifit all of our customers, we will provide all necessary documents to our customers to facilitate such claim with the postal service or the local postal service of the addressee.

::: Maintenance

The maintenance time for our payment system is usually from 12:00am to 3:00am Pacific Time. Hence, you may experience slow down or unable to place order during this time.

We accept:   and